Last Update: October 17th, 2025
Gryphon allows multiple access points (phone numbers) to be added to an Agent profile to utilize with their click-to-dial access. To accomplish this, click-to-dial access from either your organization’s CRM or other phone integration that supports multiple access lines is required.
Additionally, an Office or Client Administrator account is required to make the necessary modifications to an Agent’s Gryphon AI profile.
Add Additional ANIs to Agent Profile
Begin by logging in to the Gryphon AI Client Portal, then search for the Agent profile that the additional ANI will be added to.
Check out our step-by-step guide to using search.
The user will need to be enabled for Click-to-Dial access. Locate and click the Add ANI button; another row will populate the Click-to-Dial ANI section. In the new line, provide the new ANI, an optional Caller ID phone number, and finally assign the new line a Nickname.
Save Changes at the bottom of the screen to make your updates.
Salesforce users should engage the Gryphon dialer and select the three vertical dots to view the available ANIs on their profile. The active ANI will be checked. Check the box for the ANI you wish to use and click Set Current Phone.
Before making any further calls, make sure to refresh your browser.
For other phone systems, refer to the publisher’s instructions on managing multiple user ANIs.
Keep in mind
When adding a new line, you cannot add a phone number that is already set as another user’s default ANI. Users may have secondary ANIs that match one another; however, when the user activates an ANI from the dialer, it will only activate if it is not in use by another user.