Gryphon AI Support is here to help with product questions, technical issues, and service-impacting events. There are several ways to contact our Support team depending on your needs.
When Should I Contact Support?
Please contact Gryphon AI Support for help with:
- Product functionality questions or general concerns
- Service outages or call failures
- Certification or file processing issues
- Opt-out or EBR management
- API or web service questions
- Data uploads or retrieval issues
- Errors or unexpected system behavior
For best results, always include as much detail as possible when reaching out.
If a call is requested, please provide a best contact phone number and the time frames during which you are available.
Submit a Support Ticket (Recommended)
The fastest and most efficient way to contact Gryphon AI Support is by submitting a ticket through our Help Center.
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Gryphon AI Help Center:
Submit a request
When submitting a ticket, please include:
- A clear description of the issue
- The impacted service(s) or feature(s)
- The number of users, accounts, or processes impacted, if known
- Any error messages or unexpected behavior
- Relevant timestamps
- File names, record details, or API payloads, if applicable
- Any basic troubleshooting steps already attempted
Providing complete details helps us resolve your request more quickly.
Email Gryphon AI Support
You can also contact Support by email.
- Email: support@gryphon.zendesk.com
Sending an email to this address will automatically create a Zendesk ticket and route your request to the appropriate Support team. Replies to ticket notifications will stay linked to your original request.
Call Gryphon AI Support
If you need immediate assistance, you may reach Support by phone.
- Phone: 866-366-6822
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Support Hours (Eastern Time):
Monday to Friday: 8:00 AM to 6:00 PM
Outside of standard business hours, an on-call Support representative monitors incoming requests for critical, service‑impacting issues.
Important: Leaving a voice message is the best way to receive a call back. Calls that do not include a voice message may not receive a return call.
Self-Service Resources
You may also find answers to common questions in our Help Center articles and FAQs.
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Gryphon AI Help Center:
Browse articles and guides
If you are unsure whether an issue requires Support involvement, submitting a ticket through the Help Center is the best first step.
For pricing, demos, or questions about expanding your Gryphon AI services, please contact our Sales team through https://gryphon.ai.