Last Updated: June 27th, 2025
Overview
The Conversation Details page in Gryphon ONE Conversation Intelligence provides a summary view of key data from a recorded call. This includes key moments, sentence-level sentiment, frequently used words, and transcript highlights. Use this view to determine whether further analysis is needed in the Post Call Analysis Player.
What is Conversation Intelligence?
Gryphon ONE's Conversation Intelligence uses AI to analyze your team’s sales calls and meetings conducted through the Gryphon ONE platform. It identifies:
- Speaker-specific sentiment throughout the conversation
- Key moments (e.g., objections, pricing discussions)
- Transcripts that assign text to the correct speaker
- Gryphon ONE Cards triggered during the call
How to Access the Conversation Details Page
- Log in to Gryphon ONE Sales Acceleration
- From the Library, open the Conversation Intelligence dossier.
- After applying filters to locate a specific call, click the Details button on the left side of the call entry.
Understanding the Conversation Details View
The Conversation Details page includes the following components:
Transcript View
- Displays the full call transcript, sentence by sentence
- Shows the corresponding sentiment score for each sentence
- Highlights any key moments associated with that sentence
Gryphon ONE Cards
Any Gryphon ONE Cards that appeared during the call are displayed alongside the transcript
Word Bubble Chart
In the bottom-left corner, you’ll find a visual display of the most frequently used words during the call:
- Hover over any word to view its frequency of use to identify repetitive or filler language
Sentiment Timeline
The bottom-right corner of the screen includes:
- A timeline of the call
- Sentence-by-sentence sentiment scores
- Click any segment to isolate and review that part of the transcript with its sentiment
Key Moment Highlighting
- Click any Key Moment tile to highlight where that moment appears in the transcript
- The selected moment remains bold while others fade
- Click the same moment again to remove the highlight, or choose another to update the view
Access the Full Post Call Analysis Player
If the high-level summary indicates the call deserves deeper analysis:
- Click the Conversation Analysis button at the top of the Conversation Details page
- This opens the call in the full Post Call Analysis Player for advanced review
Important Notes
- Your access to calls is limited to the permissions assigned to your profile
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Sentiment analysis is based on both tone of voice and language
- A sentence may be marked as neutral if the speaker’s tone remains flat, even when using strong language