The Gryphon ONE Engine

Last Updated: October 20th, 2025

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Overview

The Gryphon ONE Engine powers the analytics and insights delivered through Gryphon ONE’s Conversation Analysis tools. By leveraging artificial intelligence and machine learning, the engine provides real-time analysis of sales calls to help users better understand call performance, sentiment, and conversational behavior.

How the Gryphon ONE Engine Works

The Gryphon ONE Engine analyzes audio recordings and transcripts to evaluate sentiment and identify conversational trends. It converts unstructured voice data into actionable insights using speech analytics, natural language processing (NLP), and machine learning (ML).

Key Features of the Engine

1. Sentiment Score: Rates the overall sentiment of the call based on both parties’ tone and language.
2. Call Recording and Transcript: Allows users to replay the conversation and follow along with the automatically generated transcript.
3. Sentiment Analysis Panel: Visualizes shifts in tone and sentiment throughout the conversation, enabling managers and agents to quickly assess emotional tone and conversational flow.
4. Key Moment Detection: Using NLP and ML models, the Gryphon ONE Engine identifies two types of key moments:
   • Sales Key Moments:
     • Sales Ownership
     • Touting Behavior
     • Upsell
     • Assumptive Close
     • Probing Questions
     • Breaking Barriers
     • Payment Language
     • Pricing
   • Behavior Key Moments:
     • Do Not Call
     • Objection Language
     • Dissatisfaction
     • Empathy
     • Politeness

Support Resources

For questions about sentiment scoring, transcript accuracy, or key moment customization, contact Gryphon AI Support at [e-mail]