How to Download your Internal Do Not Call File

Last Updated: September 12, 2025

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Note

You must have Admin access to use the File Extract feature in the Gryphon ONE Client portal.

Recommendation: Leave the default filters and select zip file for the output.

Extracting the Do Not Call File

Submit Request

1. Log in to the Gryphon ONE client portal
2. Using the top utility bar, hover Restrictions, then click Do-Not-Call File Extract
3. Enter filter criteria (This is optional. The Defaults will extract the full iDNC list)
   1. Source Filter - select the office
   2. Location Filter - by office or area code
   3. Date Filter - select date range
4. Define file settings (This is Optional)
   1. Click View/Define Settings to define columns and file settings

Tip

The file format is defaulted to Text File. We recommend checking Zip File for a faster download.

5. Click Submit Request in the bottom utility bar
6. Requests are processed each night. You will receive an email the next morning when the file is ready. 

Retrieving the File

1. Log in to the Gryphon ONE client portal
2. Using the top utility bar, hover Restrictions, then click Download
3. Click the file name to download the file. 

Support Resources

For help with downloading your iDNC, contact Gryphon AI Support at [e-mail]