Last Update: October 20th, 2025
Overview
Gryphon ONE Conversation Intelligence provides flexible filtering options to help you quickly find and review specific call data. Whether you need to narrow results by office, region, or individual agents, these tools make it simple to customize your view.
This guide explains the filtering options available in Conversation Intelligence and how to apply them effectively.
Filtering by Office or Region
To adjust report results by office or region:
- Click the Filter icon in the top right-hand corner.
- Select the desired office or region from the hierarchy menu.
- Click Apply to refresh the report with your selected filters.
Filtering a Single Agent’s Calls
To view call details for a specific agent:
- Right-click on the agent’s name in the report.
- Select Show Data... from the context menu.
- A new window will open showing only that agent’s calls within the specified timeframe.
- From this window, you can:
- Export to CSV for external analysis.
- Click the blue "R" button to open the Post-Call Analysis report in a new tab.
Another Way to Filter by Agent
Alternatively, you can filter the Call Details report directly:
- Right-click on the agent’s name in the Call Details section.
- Select Keep Only to isolate the agent’s call details for the chosen timeframe.
Resetting Filters
To clear all applied filters:
- Click the Reset button in the top left-hand corner.
- The report will revert to its default view, returning you to the Conversation Intelligence Overview screen.
Tip
Use the Reset option if you encounter unexpected results or wish to start fresh with a new search.