Last Updated: July 15th, 2025
Overview
Gryphon ONE for Collections is a real-time call screening and blocking engine designed specifically for first and third-party consumer collections organizations. It helps ensure compliance with federal and state regulations, supports custom frequency rules, and maintains a fully auditable record of blocked or permitted calls.
The solution is flexible, secure, and adaptable to evolving legal landscapes, including CFPB guidance and state-specific collections laws.
Key Compliance Features
Frequency Checks
- Supports federal frequency rules outlined by the Consumer Financial Protection Bureau (CFPB)
- Complies with state-specific frequency limits
- Can enforce custom frequency limits per customer request
- Frequency windows can be defined based on either hours or days.
Location Blocking
-
Enables blocking of calls by:
- State
- ZIP code
- Area code
Curfew and Holiday Blocking
- Supports federal and state-level curfews
- Blocks calls on recognized holidays
Opt-Out List Management
- Maintains a dedicated opt-out list for collections, separate from telemarketing opt-outs, to support more granular compliance.
ZIP Code–Based Residency Detection
- An optional feature to use the ZIP code instead of the area code to determine a consumer’s residency
Litigator List Protection
- Optional blocking of phone numbers listed on known serial litigator lists
Delivery Options
Gryphon ONE for Collections can be deployed through a variety of methods to suit your technical environment:
- Teleblock (Automated Call Blocking)
- Gryphon ONE Connect
- Web Services API
- Other access methods as needed
Support Resources
To enable Gryphon ONE for Collections or configure specific compliance rules,
contact your Customer Success Manager or the Gryphon AI Support
at
support@gryphon.zendesk.com